We know that receiving holiday gifts and other orders late is disappointing and frustrating for everyone. Thank you for your patience while dealing with the industry-wide shipping delays.
At the moment, tracking links take longer than usual to update, with shipments being stuck in pre-transit. Sometimes the tracking info won’t change for over a week until the item is scanned by the carrier, or even up to the point of delivery. This doesn’t mean that your order is lost, but that
it’s still being processed by the carrier—the overload of shipments means shipping carriers are slower to register and ship your orders from their distribution centers.
Some products you see in our catalog are made on-demand (ex: hand-embellished prints, custom artwork, select shirts, etc), which means that when you place your order, it takes a few days for the product to be made, and then it’s sent out to you. It takes time for us to create and send out the product, but making each order on demand allows us to avoid overproduction.
If you haven’t received your order after 10-14 days from your initial purchase, get in touch with us at firstname.lastname@example.org. Let us know about your delayed shipment and we’ll check it out. We may ask you to wait a few
more days to receive the order.
While we’re happy e-commerce is booming, it doesn’t come without its struggles. Shipping carriers in North America are tackling a large number of incoming orders, and millions of shipments are stuck in distribution centers, leading to industry-wide shipping delays and your orders being late. Note that the tracking links take longer than usual to update. The overload of shipments in distribution centers means carriers are slower to register and ship your orders. Sometimes the tracking info won’t change for over a week until the item is scanned, or even up to the point of delivery. For example, we have orders that were handed over to a carrier on December 3, but were scanned by them only on December 10. Know that your orders aren’t lost—they’re still being processed by the carriers.
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